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Kathey Johnson, a Processor in our CII Department, initiates the returns processing cycle of controlled substances for manufacturer credit. She identifies potentially credit-eligible items and validates that all information on the DEA Form 222 is completed correctly. This assures compliance with all state and federal regulations.
Continually upholding high quality standards is a top priority at PharmaLink. We strive to exceed customer expectations and provide services with the highest level of quality. To better serve our customers at that level, we promoted our internal quality management team to the Office of Organizational Excellence.
Tim Brightbill is a Quality Inspector in our Office of Organizational Excellence. He ensures that PharmaLink’s quality standards are upheld to the highest possible extent. This is a vital role since it facilitates growth, profitability, and customer satisfaction through clearly defining standards and expectations.
Find out how your dedicated Returns Consultant can help you with your year-end returns and 2021 planning. They can schedule your last return of the year and provide custom reporting on this year's returns.
“I am pleased to welcome Susan to the PharmaLink family,” said Thierry Beckers, President & CEO at PharmaLink. “Her exceptional talents and diverse leadership experience will position her as an asset to our growing organization.”
Charlotte Daniels is a member of our Product Returns Team. She ensures that products are correctly sorted and packaged for shipment back to manufacturers. During this process, she verifies that product and manufacturer information is accurate to prevent delays in credit retrieval.
PharmaLink’s series of expansion initiatives have continued to progress since the launch in March 2020. Phase I was comprised of moving the designated operations and administrative functions to a new area. Once that move was completed, space became available to begin planning and implementing Phase II.
Scott Wernke works in our CII Department. His job is the processing of Control Level II products. Scott not only securely handles the product, but he also ensures that the returns process is completed according to DEA and state regulations.
Judith Clagette works to package processed drugs for shipment. She verifies every product against a packing list, ensuring that every return is handled accurately and efficiently.
Rachel Dennis, a trainer in our Processing Department, works with Lediana Dija to check incoming product into our inventory and processing system. This initial process serves as an integral step in delivering return credits to our customers.
