Have Questions?

Check out some of the more common questions regarding returns, controlled substances and hazardous materials.

Frequent Questions

Don’t see what you’re looking for? Contact our Customer Solutions Department at customersolutions@pharmalinkinc.com or call (800) 257-3527 and ask to speak with a Representative.

  1. Ensure that products are inventoried using our online platform Encore®.
  2. Include a copy of your inventory in the shipment.
  3. Put product in a sturdy, corrugated cardboard box.

Note: Make sure all caps and lids are tightly secured.

*All liquid and glass containers must be properly wrapped to prevent breakage or leaking during shipping. DOT and FAA may inspect and cite violations for improperly shipping product.

You can also watch this video to learn how the mail-in return process works.

Yes. PharmaLink is licensed with the Drug Enforcement Administration to handle returns and disposal logistics for schedule II-V controlled pharmaceuticals.

  • When returning controlled substances, create a separate C2 inventory in Encore®. Be sure to count each tab or pill and/or accurately measure liquids to the exact amount.
  • Once you submit your return, PharmaLink will mail you a C2 Kit which contains your DEA Form 222 and return shipping label. The C2 Kit should arrive within 10-14 business days.
  • Make sure to package product appropriately – glass wrapped in bubble wrap, liquids packed in bags, extra space taken up by packaging material – and that a copy of your inventory and copy of your DEA Form 222 is included.
  • Schedule UPS pick-up of your package, or drop it off at a UPS location near you.

Do not ship non-C2 pharmaceuticals in the same box as your C2 pharmaceuticals.

No PharmaLink does not accept or dispose any hazardous materials. These include sharp collectors, lab specimens, or any bio-hazardous material.

No, all products must have an NDC number.

No. If any changes are needed, please contact PharmaLink and a new DEA 222 form will be issued. Call (800) 257-3527 and speak to our Client Services Department.

When you are issued a discrepancy form, attach it to the original DEA Form 222 to keep in your records. There is nothing else that needs to be done.

If a shipment is truly lost, the DEA requires the customer to complete a DEA 106 form (no obligation for PharmaLink to complete) to document the theft or loss of controlled substances. Contact PharmaLink for instructions if this occurs at (800) 257-3527.

The DEA 41 form is used to document the witnessed destruction of scheduled drugs by DEA registrants. You will receive a Certificate of Destruction upon completion of disposal.

Yes. Please make sure that you list the lesser amount you are shipping in the “packages shipped” column of the DEA 222 form.

No. The quantity must match the NDC or partial NDC quantity.

Yes, All 340B accounts will need accurate price listings uploaded.

PharmaLink does not control the amount you are credited. The credit issued is based on the manufacturer’s return policy.

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