Custom processing strategies to meet your business needs.

In the highly regulated pharmaceutical industry, effective reverse distribution services are essential for pharmaceutical manufacturers to manage returned products efficiently.

With over 20 years of experience, PharmaLink understands the unique challenges manufacturers face in this regard, and we offer comprehensive services designed to streamline the process and ensure compliance with all regulatory requirements.

Our Commitment

At PharmaLink, we are committed to providing pharmaceutical manufacturers with a reliable and compliant solution for handling returned and expired products. Our services are tailored to the specific needs of the pharmaceutical industry, ensuring that manufacturers can focus on their core operations while we handle the reverse distribution process with precision and care.

PharmaLink's Pharmaceutical Manufacturer Reverse Distribution Processing Services:

Returns Management

We specialize in handling product returns efficiently. Our services include receiving returned products, inspecting them against Returned Goods Policies, and determining the appropriate disposition

Regulatory Compliance

With over 20 years of experience, our team is well-versed in pharmaceutical regulations, including the Drug Supply Chain Security Act (DSCSA) in the United States. We ensure full compliance with all applicable laws and regulations.

Product Assessment

We conduct thorough product assessments verifying the condition and authenticity of returned or expired products, to ensure that the appropriate credit amount is issued.


Product Disposal

All products are identified and segregated according to waste stream and then destroyed in line with manufacture and regulatory requirements. Complete documentation and certificates of disposal are available for all items destroyed.

Documentation and Reporting

We maintain meticulous records of the entire reverse distribution process, including product inspections, destruction, and reporting, providing manufacturers with the necessary documentation for appropriate credit memo generation and regulatory compliance.

Supply Chain Optimization

Our services not only ensure compliance but also offer manufacturers an opportunity to optimize their supply chain by identifying trends and potential areas for improvement.


Facilitate a process to recover trade and sample returns from the marketplace.

Facilitate a system to drive Return Policy compliance across the Supply Chain.

Provide an industry-facing solution that allows trading partners across the supply chain to easily access the returns process.

Properly dispose of returned product post-processing and document.

Provide access to data and various reports to support the returns process, including KPIs and metrics that detail performance.

Report processing outcomes as required.

Decommission serial numbers to support DSCSA compliance.

Why Choose PharmaLink:


With more than two decades of experience in the pharmaceutical industry, we possess a deep understanding of the unique challenges manufacturers face.

Regulatory Knowledge

Our team is up to date with pharmaceutical regulations and ensures manufacturers meet all compliance requirements.


We streamline the reverse distribution process, reducing operational costs and saving valuable time.

Contact us:

If you are a pharmaceutical manufacturer seeking efficient and compliant Reverse Distribution Processing Services for your returned and expired products, PharmaLink is your trusted partner. Call now to discuss how we can assist you in managing this crucial aspect of your supply chain. Choose PharmaLink to ensure that your reverse distribution processes are handled with precision, compliance, and care, allowing you to focus on your core operations while we manage the intricacies of pharmaceutical reverse distribution.


Get full access to our Encore® reporting platform to manage your returns

Get access to a full demo today by requesting demo access below.


“Until I learned about Encore, I didn’t realize what returns reporting information I wasn’t getting with my previous provider. It’s simple, clear and really helps me run my pharmacy better”

- PharmaLink returns customer

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