Product Recall


PharmaLink offers services for the notification, product retrieval, processing, storage, and disposal of recalled products from the healthcare supply chain.

In an industry where safety and compliance are paramount, an efficient process for Recalls and Market Actions is essential. We specialize in offering tailored solutions to meet the unique challenges of pharmaceutical recalls, while safeguarding patients and your brand's reputation.

Our Services

Recall Planning and Strategy

Our team of experts collaborates with pharmaceutical manufacturers to develop processes that complement recall strategies for speedy execution of events to meet agency demands.

Recall Execution

When a recall event is initiated, we ensure its swift and efficient execution. We coordinate with supply chain partners to remove affected products from the market.

Notification Management

Transparent and effective communication is crucial during a recall. We assist companies in crafting clear and consistent messages to healthcare professionals, patients, and the public, ensuring the prompt dissemination of accurate information.

Regulatory Compliance

Navigating complex regulatory requirements can be challenging. At PharmaLink, our experts guide you through the regulatory landscape, ensuring that all legal obligations are met and that required reports are submitted to the relevant authorities.



PharmaLink's Recall Services include a wide range of deliverables to ensure comprehensive and efficient Recall Event Management:

Facilitate a process to recover and quarantine product involved in Recall Events and Market Actions from the marketplace.

Facilitate a system to notify consignees and other downstream trading partners of Recall Events.

Provide an industry-facing solution that allows trading partners across the supply chain to easily access the recall process.

Properly dispose of recalled product post-processing and document.

Provide access to data and various reports to support the returns process, including KPIs and metrics that detail performance.

Why Choose PharmaLink:

Experience & Expertise

With 20 years of experience in the pharmaceutical industry, our team has a deep understanding of recalls' unique challenges and regulatory intricacies, ensuring your recall process is fully compliant with the law.

Customized Solutions

We recognize that no two recalls are the same. Our services are tailored to your specific needs, offering flexibility and adaptability throughout the process.

End-to-End Support

PharmaLink provides a complete spectrum of services, from planning to execution, ensuring a seamless recall process from start to finish.

Safety & Reputation Protection

We prioritize patient safety and the preservation of your brand's reputation. Our efficient approach minimizes potential harm to patients and maintains your brand's integrity.

Cost Efficiency

Our services are designed to save you time and resources, preventing unnecessary financial burdens associated with recalls.

Contact us today to plan your recall strategy

PharmaLink understands that maintaining safety and compliance in the pharmaceutical industry is non-negotiable. When recalls are necessary, having a trusted partner with the expertise to manage the process is invaluable. Our Recall Services are dedicated to helping you safeguard patients, protect your brand, and ensure regulatory compliance. Reach out to PharmaLink today to discuss how we can tailor our solutions to your unique
needs, providing peace of mind during challenging times. Your commitment to safety and quality will always be upheld with PharmaLink by your side.


Get full access to our Encore® reporting platform to manage your returns

Get access to a full demo today by requesting demo access below.


“Until I learned about Encore, I didn’t realize what returns reporting information I wasn’t getting with my previous provider. It’s simple, clear and really helps me run my pharmacy better”

- PharmaLink returns customer

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