HOSPITAL AND IDN SERVICE
All services are conducted by our specially trained employees who have expert knowledge on our return process and access to advanced web-based computer reporting systems that bring a new level of transparency to our customers at any time. Whether you choose to have us service your facility on-site, or mail-in your returns for processing, you will receive the same level of quality service, expertise and commitment to excellence.
Unparalleled Customer Service
A PharmaLink representative is with you every step of the way. Before, during, and after the service, your dedicated account manager is at your call.
Crystal Clear Credits
We provide you a complete reconciliation of all return credits and ensure that the maximum return value has been received.
Licensed & Compliant
As a VAWD Accredited facility, we are held to the highest standards of compliance and security. PharmaLink is a partner you can trust with your most sensitive products.
Reporting & Analytics
Our web-based reporting tool gives you easy access to all pharmacy return details and credit progress.
Process Controls
We process schedule II-V controlled substances and complete DEA 222 forms for you.
Disposal Services
Waste management services for proper classification, handling and disposal of pharmaceutical waste.
Service Options
Mail-In Returns Servicing
Depending on your returns needs, on-site servicing may not be your best option. Product return volume or frequency can determine if PharmaLink’s mail-in program is right for you. Our main-in program offers you the power of our web-based portal, Encore®, that provides a simple, streamlined way to return our expired pharmaceuticals. A PharmaLink representative can help determine if mail-in serving program option is right for you.
- Web-Based inventory creation and reporting application
- Shipping of products to processing center.
- Online preparation of DEA 222 form requests.
- Processing of returnable products and recall items.
- Return authorization management.
- Disposal of non-returnable products via incineration.
- Detailed processing reports and analytics via web-portal.
- Credit reporting and reconciliation.
On-Site Servicing
High-volume pharmacies or limited in-house resources often make PharmaLink’s on-site serving the best option for your return’s processing needs. PharmaLink returns representatives are available across the U.S. to come to your location to perform detailed product inventories and arrange for free shipping of product back to our returns facility. From sweeping your shelves of obsolete inventory to creating customized reports and other customized service needs, PharmaLink is able to provide you a deeper level of service involvement should you require it.
- Complete inventory of all products removed and returned.
- Shipping of products to processing facility
- Preparation of DEA 222 form requests.
Processing of returnable products and recall items. - Return authorization management.
- Disposal of non-returnable products via incineration.
- Detailed processing reports and analytics via web-portal.
- Credit reporting and reconciliation.
Get full access to our Encore® reporting platform to manage your returns
Get access to a full demo today by requesting demo access below.
“Until I learned about Encore, I didn’t realize what returns reporting information I wasn’t getting with my previous provider. It’s simple, clear and really helps me run my pharmacy better”
- PharmaLink returns customer