Privacy Policy

Privacy Policy

Last updated: October 8, 2015.

Thank you for accessing the Pharmalinkinc.com website (“Site”) operated by PharmaLink, Inc.® (“PLI” , “us”, “we”, or “our”). We value your business and respect your privacy. We collect information from our interactions with you, other customers, and other parties to help to provide products, services, and offers of value to you. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy (“Policy”).

This Policy explains what kind of information we collect, how it is handled, with whom it may be shared, and how you may access the data you provide to us. Our Policy also describes the choices that you can make about the information collected and used. By visiting the Site directly or through another site, you accept the practices described in this Policy.

This Policy applies to the Site. This Policy does not necessarily apply to any offline collection of your personal information.  We are not responsible for the content or privacy practices on any web site not operated by PLI to which the Site links or that links to the Site.

INFORMATION COLLECTION AND USE

We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user, searching for a product or service, making an order for a product or service, providing information in your account (and you might have more than one, if you’ve used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to  participate in a contest, promotion or survey, whether online or otherwise. As a result of these actions, you might supply us with personal information, such as your name, e-mail, and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product or service interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your product or service interests and acquire information about you from our present and future affiliates or divisions. (collectively, “PLI Affiliates”).

  1. Information Collection.

We collect information from you in several different ways on this Site to help us improve the Site and provide you with a more customized experience.

(a) Registration and Ordering. Before using certain parts of any Site or ordering products or services, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, which may include but not be limited to your name, shipping and billing addresses, phone number, email address, and credit card number. In addition, we may also ask you for your state and country of residence and your organization’s state and country of operation, so we can comply with applicable laws and regulations, and for your gender. You may also provide your birth date at your option. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Site, and for internal marketing purposes.

(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: request us to notify you of new products or services; sign up for email newsletters; and, to confirm your order or communicate with you regarding your order.

(c) Cookies and Other Technology; Dynamic Data. Like many websites, the Site employs cookies and web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of the Site, recognize you and your access privileges, recognize the language chosen to view the Site and track your Site usage.

(i) Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive, but if you do, you may not be able to access or use portions of the Site. We have to use cookies to enable you to select products or services, place them in an online shopping cart, and to purchase those products or services. If you do this, we keep a record of your browsing activity and purchase. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.”

(ii) Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon.

(iii) Other information we collect includes information about the previous page visited, the type and version of your Internet browser, how you interact with the Site, such as when you move your mouse over a certain image on a page, or click on a specific button on a page, and the search text you use to search the Site.

(d) Log Files. As is true of most websites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (“IP”) address, Internet service provider, hostname of the user’s computer, the web address of the resource requested, the time the request was made, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. Your IP address may indicate the location of your computer on the Internet.

(e) Age. We respect children’s privacy. We do not knowingly collect any personal information from children under the age of 13. The Site is for use by adults.  Those under age 13 should not use the Site or provide us with any personal information but rather rely on a parent or guardian to assist you.

  1. Information Use and Disclosure.

In order to facilitate the use of personal information collected described in this Section 2, we may share your information with the PLI Affiliates.

(a) Internal Use. We use your personal information to process your order and provide you with customer service and technical support. We may internally use your personal information to improve the Site’s content and layout, to improve outreach and for our own marketing efforts (including marketing our products or services to you), and to determine general marketplace information about visitors to the Site. When you browse our website or make a purchase online, we collect information on your IP address, browser type, domain name and specific Site pages you visit. This information is used in aggregate to help us look for trends so that we can improve our website and your experience including suggesting other products or services you may wish to purchase.

(b) Communications with You: We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement when it is necessary such as for Site maintenance or for updates to the Site. You also may submit your email address request us to notify you of new products or services, or to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails except emails related to your orders. If we encounter a problem when processing your order, your personal information may be used to contact you.

(c) External Use. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to PLI Affiliates, except that:

(i) We sometimes use others to perform specific functions on our behalf and disclose information to service providers to help them to perform their service. For example, we must share some information to shippers such as the U.S. Postal Service, United Parcel Service, and Federal Express including your name, shipping address, email, and phone number.

(ii) We provide your credit card number to financial services corporations such as credit card processors and issuers to help you buy products or services and provide customer service to you. When we submit your credit card number for authorization, we use data encryption to protect your information.

(iii) We may disclose personal information collected in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.

(iv) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it’s possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Policy in effect.

DATA SECURITY

The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in the PLI Affiliates. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security as 100% complete security does not presently exist anywhere online or offline.

 

OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION

As you might expect from us, the majority of information that we collect is obtained through the Site, and this Policy applies only to that online collection of personal information. We also may collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption. (See the Data Security section above for more information). Another example involves faxes. If you fax something to us, we will act upon the fax and then either store it a locked repository or we will shred the fax if there is no need to retain the information. There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn’t discuss or try to predict all of those methods or uses. As we mentioned, we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

UPDATES TO THIS POLICY

If we change or update this Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Policy has been changed or updated. If you have any questions about the Policy, please contact us at 1-800) 257-3527 or info@pharmalinkinc.com.